FREQUENTLY ASKED QUESTIONS
Orders & Refunds
Your multiple orders would be processed and sent in one package if they were made at the same time and expected to be delivered to the same address. If they were made at different time or they don’t have the same delivery address, then we will process them differently.
Tracking ID will be shared with customer for orders outside Lagos.
Returned items are paid within 72hrs after order confirmation. Please read our refund policy.
Yes, but complaint must be made within 24 hours of receipt of such item(s). For further details, please visit our return policy page.
Delivery
Delivery within Lagos is within 24hrs, some other parts closer to Lagos, delivery takes 24hrs as well (places like Akure, ondo, Ekiti,
Ibadan, Oyo, Osogbo, Ilorin, ogbomoso, Osogbo) while other delivery outside Lagos
takes 2-3 days.
ISQ Ecommerce Home is the exclusive handler of all ISQ’s delivery within and outside Lagos, kindly note that we partner also with other
Logistic companies for deliveries.
We provide doorstep delivery in Ibadan, Ogbomoso, Abuja, Port Harcourt, with extra charges applicable.
Your full name, delivery address, house number, phone number and email address.
Shipping & Payments
Shipping costs depend on the location.
Yes, we have an option for registered wholesalers & retailers, you can register as any of the member.